Privacy Policy
DBL MAX Limited Privacy Policy
At DBL MAX, we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase on our website, “agribarrow.com” . By using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to enhance your shopping experience:
a. Information You Provide Directly
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment details (processed securely via PayPal and DNA Payments)
- Customer feedback and product reviews
- Purchase history
b. Information Collected Automatically
When you visit our Website, we automatically collect certain information using cookies and tracking tools:
- Your IP address, browser type, and operating system
- Browsing behavior and preferences
- Referring/exit pages and date/time stamps
c. Analytics
We use Google Analytics to gather data on website traffic and user behavior to improve our services.
2. How We Use Your Information
We use your information for the following purposes:
- To process orders and deliver products
- To communicate with you about your orders, inquiries, and promotions
- To personalize your shopping experience
- To improve our Website and services
- To comply with legal requirements and protect against fraud
3. How We Share Your Information
We do not sell your personal information. However, we share it with third-party service providers to facilitate our services:
- Payment Processors: PayPal and DNA Payments
- Shipping Services: ShipStation for order fulfillment
- Analytics Tools: Google Analytics to analyze website performance
We ensure all third parties comply with applicable privacy laws and only use your data for their intended purpose.
4. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt-out of marketing communications
- Restrict or object to certain data processing activities
- Lodge a complaint with your local data protection authority
To exercise these rights, contact us at [email protected].
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Security
We implement industry-standard security measures to protect your data. However, no existing method of transmission or storage is 100% secure.
7. Cookies and Tracking Technologies
We use cookies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences in your browser settings.
8. International Users
If you are accessing our Website from outside the United Kingdom, please note that your information may be transferred and processed in the United Kingdom.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised “Effective Date.”
Delivery
At DBL MAX, we offer fast and reliable shipping to ensure you receive your order as quickly as possible.
Free Next Day Delivery (Mainland UK)
- We offer free next-day delivery on all orders within mainland UK. Orders placed before 4:00 PM (GMT) on a business day will be dispatched the same day and delivered the following business day.
- Orders placed after 4:00 PM (GMT) or on weekends will be processed the next business day.
- Orders placed on Bank Holidays will be processed the next working day.
Shipping Methods
- For mainland UK orders, we use reliable courier services to provide fast and secure delivery at no extra charge.
International Shipping
- At this time, we only offer shipping within the United Kingdom. For international shipping inquiries, please contact us at [email protected].
Order Tracking
- Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your order in real-time.
If you have any questions about our delivery service, feel free to contact our customer support team at [email protected].
Returns
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, here’s what you need to know:
Return Period
- You have 30 days from the date of receiving your order to request a return.
Condition of Items for Return
- Items must be in new or virtually new condition (used once is acceptable as long as the item remains in resellable condition, including original packaging, tags, and accessories).
Faulty or Damaged Goods
- If your item is faulty or damaged, DBL MAX will cover the return or exchange shipping costs. Please contact us immediately with details and photos of the damaged item.
Non-Faulty Returns
- For non-faulty returns (e.g., change of mind or sizing issues), the customer is responsible for return shipping costs. Items must meet the return conditions for a refund or exchange to be processed.
Refunds
- Once we receive and verify the returned item, we will issue a refund to the original payment method. Refunds are typically processed within 5-7 business days.
How to Return or Exchange an Item
- To initiate a return or exchange, please contact us at [email protected] with your order number and details of the return or exchange request. We will provide instructions for returning the item.
If you have any questions about returns or need assistance with the process, please reach out to our team at [email protected].
Help
If you need assistance, we’re here to help!
Contact Us
- For any inquiries, concerns, or support regarding your order, delivery, or returns, please contact us at [email protected]. Our team is happy to assist you!
Order Issues
- If you encounter any issues with your order, such as missing items or delivery delays, please contact us as soon as possible so we can resolve the matter promptly.
FAQs
- For quick answers to common questions, check out our FAQ section on the website. If you can’t find what you’re looking for, don’t hesitate to get in touch with us directly.
Customer Service
- Our customer service team is available to assist with any inquiries during business hours. We aim to respond to all queries within 24 hours.
Thank you for shopping with DBL MAX!
Search our site
Need some inspiration?
-
-13%AgriBarrow Twin Wheel Puncture Proof WheelBarrow
Original price was: £159.99.£139.99Current price is: £139.99. Quick Shop -
-17%
Puncture Proof Spare Tyre | AgriBarrow
Original price was: £29.99.£24.99Current price is: £24.99. Quick Shop
