Delivery & Return
Delivery
Free Next-Day Delivery Across the UK
Experience the ease of complimentary next-day delivery on all orders across the United Kingdom. For prompt delivery, ensure your order is placed before our 4 PM GMT cutoff time on a business day.
Orders placed after this time will be processed the following business day and delivered the subsequent working day.
For any urgent enquiries about delivery or to explore expedited shipping options, please don’t hesitate to contact our dedicated customer service team at 0151 8371645.
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Returns
Easy Returns and Exchanges
Your satisfaction is paramount to us. Should your purchase not meet your expectations, we offer hassle-free returns and exchanges within 30 days of delivery. Here’s what you need to know:
Ensure items are returned in their original condition, unused, and with all tags attached.
To initiate a return or exchange, kindly get in touch with our customer service team at [email protected]. They’ll guide you through the process and provide a return shipping label if needed.
Upon receipt of your returned item, our team will assess it to ensure it meets our return criteria. Once approved, your refund or exchange will be promptly processed.
Please note that return shipping costs may apply, except in cases where the return is due to a product defect or an error on our part.
For any enquiries regarding returns or exchanges, you can also reach us at 0151 8371645 or email us [email protected]
Help
Give us a shout if you have any other questions and/or concerns.
Email: [email protected]
Phone: 0151 837 1645
Delivery
At DBL MAX, we offer fast and reliable shipping to ensure you receive your order as quickly as possible.
Free Next Day Delivery (Mainland UK)
- We offer free next-day delivery on all orders within mainland UK. Orders placed before 4:00 PM (GMT) on a business day will be dispatched the same day and delivered the following business day.
- Orders placed after 4:00 PM (GMT) or on weekends will be processed the next business day.
- Orders placed on Bank Holidays will be processed the next working day.
Shipping Methods
- For mainland UK orders, we use reliable courier services to provide fast and secure delivery at no extra charge.
International Shipping
- At this time, we only offer shipping within the United Kingdom. For international shipping inquiries, please contact us at [email protected].
Order Tracking
- Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your order in real-time.
If you have any questions about our delivery service, feel free to contact our customer support team at [email protected].
Returns
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, here’s what you need to know:
Return Period
- You have 30 days from the date of receiving your order to request a return.
Condition of Items for Return
- Items must be in new or virtually new condition (used once is acceptable as long as the item remains in resellable condition, including original packaging, tags, and accessories).
Faulty or Damaged Goods
- If your item is faulty or damaged, DBL MAX will cover the return or exchange shipping costs. Please contact us immediately with details and photos of the damaged item.
Non-Faulty Returns
- For non-faulty returns (e.g., change of mind or sizing issues), the customer is responsible for return shipping costs. Items must meet the return conditions for a refund or exchange to be processed.
Refunds
- Once we receive and verify the returned item, we will issue a refund to the original payment method. Refunds are typically processed within 5-7 business days.
How to Return or Exchange an Item
- To initiate a return or exchange, please contact us at [email protected] with your order number and details of the return or exchange request. We will provide instructions for returning the item.
If you have any questions about returns or need assistance with the process, please reach out to our team at [email protected].
Help
If you need assistance, we’re here to help!
Contact Us
- For any inquiries, concerns, or support regarding your order, delivery, or returns, please contact us at [email protected]. Our team is happy to assist you!
Order Issues
- If you encounter any issues with your order, such as missing items or delivery delays, please contact us as soon as possible so we can resolve the matter promptly.
FAQs
- For quick answers to common questions, check out our FAQ section on the website. If you can’t find what you’re looking for, don’t hesitate to get in touch with us directly.
Customer Service
- Our customer service team is available to assist with any inquiries during business hours. We aim to respond to all queries within 24 hours.
Thank you for shopping with DBL MAX!
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