FAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept a variety of different payment methods, such as credit cards, debit cards, PayPal, Klarna.
Yes, your payment information is secure. We use SSL encryption to protect your data as it passes through our site.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a 30 day return policy. You can return eligible items within 30 days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
If the Item has major faults, we will cover the return cost. Otherwise the cost should be covered by the customer.
Delivery
At DBL MAX, we offer fast and reliable shipping to ensure you receive your order as quickly as possible.
Free Next Day Delivery (Mainland UK)
- We offer free next-day delivery on all orders within mainland UK. Orders placed before 4:00 PM (GMT) on a business day will be dispatched the same day and delivered the following business day.
- Orders placed after 4:00 PM (GMT) or on weekends will be processed the next business day.
- Orders placed on Bank Holidays will be processed the next working day.
Shipping Methods
- For mainland UK orders, we use reliable courier services to provide fast and secure delivery at no extra charge.
International Shipping
- At this time, we only offer shipping within the United Kingdom. For international shipping inquiries, please contact us at [email protected].
Order Tracking
- Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your order in real-time.
If you have any questions about our delivery service, feel free to contact our customer support team at [email protected].
Returns
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, here’s what you need to know:
Return Period
- You have 30 days from the date of receiving your order to request a return.
Condition of Items for Return
- Items must be in new or virtually new condition (used once is acceptable as long as the item remains in resellable condition, including original packaging, tags, and accessories).
Faulty or Damaged Goods
- If your item is faulty or damaged, DBL MAX will cover the return or exchange shipping costs. Please contact us immediately with details and photos of the damaged item.
Non-Faulty Returns
- For non-faulty returns (e.g., change of mind or sizing issues), the customer is responsible for return shipping costs. Items must meet the return conditions for a refund or exchange to be processed.
Refunds
- Once we receive and verify the returned item, we will issue a refund to the original payment method. Refunds are typically processed within 5-7 business days.
How to Return or Exchange an Item
- To initiate a return or exchange, please contact us at [email protected] with your order number and details of the return or exchange request. We will provide instructions for returning the item.
If you have any questions about returns or need assistance with the process, please reach out to our team at [email protected].
Help
If you need assistance, we’re here to help!
Contact Us
- For any inquiries, concerns, or support regarding your order, delivery, or returns, please contact us at [email protected]. Our team is happy to assist you!
Order Issues
- If you encounter any issues with your order, such as missing items or delivery delays, please contact us as soon as possible so we can resolve the matter promptly.
FAQs
- For quick answers to common questions, check out our FAQ section on the website. If you can’t find what you’re looking for, don’t hesitate to get in touch with us directly.
Customer Service
- Our customer service team is available to assist with any inquiries during business hours. We aim to respond to all queries within 24 hours.
Thank you for shopping with DBL MAX!
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Puncture Proof Spare Tyre | AgriBarrow
Original price was: £29.99.£24.99Current price is: £24.99. Quick Shop
